Last updated: August 25, 2026
Lemania Energy SA respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store and protect personal information when you use our website, mobile applications, products, digital services or contact us.
This Privacy Policy applies to:
- Website: https://lemania-energy.com/
- Lemania Energy mobile applications
- Online forms and customer support services
- Other digital services operated by Lemania Energy SA
1. DATA CONTROLLER
The controller responsible for the processing of your personal data is:
LEMANIA ENERGY SA
Route du Bois-de-Bay 28
1242 Satigny, Geneva
Switzerland
Email: info@lemania-energy.com
Telephone: +41 22 777 37 03
For any questions concerning privacy or your personal data, you may contact us at the email address above.
2. INFORMATION WE MAY COLLECT
Depending on how you use our website or application, we may collect the following categories of information.
Information you provide directly
This may include:
- First and last name
- Company name
- Email address
- Telephone number
- Country
- Information submitted through contact or reseller forms
- Customer service requests
- Messages and communications sent to Lemania Energy
- Account information, where an account is required
- Product or service information associated with your request
Technical information
When you access our website or application, certain technical information may be collected automatically, such as:
- IP address
- Device type
- Operating system
- Browser type
- Application version
- Language
- Date and time of access
- Pages or screens viewed
- General usage and diagnostic information
- Crash and performance information
This information is primarily used to operate, secure, maintain and improve our services.
3. MOBILE APPLICATION PERMISSIONS
Depending on the features available in a Lemania Energy application, the application may request access to certain functions of your device.
Permissions will only be requested when required for a specific feature.
These may include, where applicable:
- Internet/network access
- Bluetooth or nearby-device access
- Camera access, for example to scan a QR code
- Notifications
- Storage or file access where required to upload or download documents
We do not access these device functions without the appropriate permission where permission is required by the operating system.
You can manage application permissions at any time through the settings of your device.
Location data
Lemania Energy does not collect precise location information unless a specific application feature requires it and the user has explicitly granted the required permission.
4. HOW WE USE YOUR INFORMATION
We may process personal data to:
- Provide and operate our website and applications
- Provide requested services and application functionality
- Respond to customer inquiries
- Provide technical and after-sales support
- Process reseller or partnership requests
- Manage customer accounts
- Improve our products, website and applications
- Diagnose technical problems
- Monitor performance and security
- Prevent fraud, abuse or unauthorized access
- Send service-related communications
- Send notifications where the user has enabled them
- Comply with applicable legal and regulatory obligations
Where required by law, marketing communications are sent only where an appropriate legal basis or consent exists.
Users may unsubscribe from marketing communications at any time.
5. LEGAL BASIS FOR PROCESSING
Where the European General Data Protection Regulation (“GDPR”) applies, we process personal data on one or more of the following legal bases:
- Consent – when you have given us permission to process your information for a specific purpose.
- Performance of a contract – when processing is required to provide a product or service you requested.
- Legitimate interests – including maintaining, securing and improving our services and communicating with customers and business partners.
- Legal obligations – when processing is necessary to comply with applicable law.
We also process personal data in accordance with the applicable requirements of the Swiss Federal Act on Data Protection (FADP).
6. ANALYTICS AND COOKIES
Our website may use cookies and similar technologies to provide essential functionality, improve performance and understand how visitors use our services.
Where enabled, analytics services such as Google Analytics may collect information including device information, approximate geographic information, pages visited and interactions with the website.
Where legally required, non-essential cookies and analytics technologies are activated only after obtaining the user’s consent.
Users may manage or withdraw their cookie preferences through the cookie settings available on our website.
Mobile applications may also use analytics or diagnostic technologies to identify crashes, technical problems and improve application performance.
7. PUSH NOTIFICATIONS
Our applications may offer push notifications.
If you choose to enable notifications, a device notification token may be processed by Lemania Energy or its technical service providers in order to deliver these notifications.
You can disable push notifications at any time through your device settings.
8. SHARING OF PERSONAL DATA
We do not sell personal information.
Personal data may be shared with trusted service providers where necessary for the operation of our business and digital services.
These may include providers of:
- Website hosting
- Cloud infrastructure
- Application hosting
- Analytics
- IT and security services
- Email services
- Customer support tools
- Notification services
- Payment or e-commerce services, where applicable
- Apple App Store and Google Play services
These service providers may process personal information only as necessary to provide their services and are required to protect such information in accordance with applicable law and contractual obligations.
We may also disclose personal information when required by law, a court order or a competent public authority.
9. INTERNATIONAL DATA TRANSFERS
Some of our service providers may process data outside Switzerland or the European Economic Area.
Where personal data is transferred internationally, Lemania Energy takes appropriate measures to ensure an adequate level of data protection in accordance with applicable Swiss and European data protection requirements.
Such safeguards may include adequacy decisions, contractual safeguards or Standard Contractual Clauses where applicable.
10. DATA RETENTION
We retain personal information only for as long as necessary for the purposes for which it was collected, including:
- Providing our services
- Managing customer relationships
- Handling customer support
- Fulfilling contractual obligations
- Maintaining security
- Meeting accounting, tax or other legal requirements
- Resolving disputes
When personal data is no longer required, it will be deleted, anonymized or otherwise handled in accordance with applicable law.
11. DATA SECURITY
Lemania Energy applies appropriate technical and organizational measures designed to protect personal information against:
- Unauthorized access
- Accidental loss
- Destruction
- Alteration
- Disclosure
- Misuse
However, no internet transmission, electronic storage system or mobile application can guarantee absolute security.
12. YOUR PRIVACY RIGHTS
Depending on your country and applicable law, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your personal data
- Request restriction of processing
- Object to certain types of processing
- Withdraw consent at any time
- Request data portability where applicable
- Lodge a complaint with a competent data protection authority
To exercise these rights, contact:
We may need to verify your identity before processing certain requests.
13. ACCOUNT AND DATA DELETION
Users may request deletion of their account and/or personal data associated with Lemania Energy digital services at any time.
To submit a deletion request, contact:
Please include “Data Deletion Request” in the subject of your message and provide enough information for us to identify the relevant account or request.
After verifying the request, Lemania Energy will delete or anonymize the relevant personal data unless retention is required by applicable law, contractual obligations, fraud prevention, security requirements or legitimate legal claims.
14. CHILDREN’S PRIVACY
Lemania Energy services are primarily intended for professionals, businesses and adult users.
Our services are not intentionally designed to collect personal information from children.
If we become aware that personal information relating to a child has been collected without appropriate authorization, we will take reasonable steps to delete it.
15. THIRD-PARTY WEBSITES AND SERVICES
Our website or applications may contain links to websites, platforms or services operated by third parties.
Lemania Energy is not responsible for the privacy practices or content of independent third-party services.
Users are encouraged to review the privacy policies of those services before providing personal information.
16. AUTOMATED DECISION-MAKING
Lemania Energy does not generally use personal information to make decisions based solely on automated processing that produce significant legal or similar effects on users.
If this changes, appropriate information and safeguards will be provided as required by applicable law.
17. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect:
- Changes to our services or applications
- New technologies or functionality
- Changes to our processing activities
- Legal or regulatory requirements
The latest version will always be published on our website.
The “Last updated” date at the top of this Privacy Policy indicates when the policy was most recently revised.
18. CONTACT US
For questions, requests or concerns relating to this Privacy Policy or the processing of your personal data, please contact:
LEMANIA ENERGY SA
Route du Bois-de-Bay 28
1242 Satigny, Geneva
Switzerland
Email: info@lemania-energy.com
Telephone: +41 22 777 37 03
Website: https://lemania-energy.com/